Reference

Open Your Account Knowing What We Store

We collect the details we actually need to run your account — your name, contact number, login history and the wallet you use for bKash, Nagad or Rocket cashouts.

Wallet data kept minimalEncrypted login sessionsRequests answered in writingYou control your details
betjd Open Your Account Knowing What We Store
REACH OUR TEAM

Contact Us About Your Privacy Request

Got a question about what sits in your file? Ask us directly rather than guessing. Our support team handles privacy requests separately from ordinary account queries, so say clearly in your first message that it's a data request. We'll confirm your identity first — usually through the mobile number on the account and a one-time code — before anything is shared, changed or deleted. That step protects you if someone else ever tries to pull your details.

Team online

Live chat from your account

Log in, open the chat panel and type your request. Because you're already authenticated, our agents can pull up your record without extra checks and log the request straight away.

Email the privacy desk

Write from the address linked to your account, describe what you want corrected or removed, and we'll reply in writing with what we did and what we're required to keep.

Wallet detail corrections

If your bKash or Nagad name changed, send us the updated wallet details through support before your next cashout so the verification check on withdrawals doesn't stall.

HANDLING AND SECURITY

How We Store, Protect and Delete Data

Security here isn't a slogan — it's a few specific habits. Traffic between your phone and our lobby runs over SSL, so a login from Dhaka on mobile data stays encrypted end to end. Passwords are hashed, never stored as plain text. Withdrawal requests trigger a name-match check against your registered wallet. Cookies keep your session alive while you switch between slots and live tables, and you can clear them from your browser any time.

What we keep on file

Registration details, verified wallet name, deposit and withdrawal history, and the rounds played on titles such as Andar Bahar Bangladesh. Marketing preferences sit in the same record.

Cookies and how they work

Session cookies remember you between the Football Bet Zone tab and a live table. Analytics cookies show which rooms load slowly. Decline them and core account functions still run.

Keeping your login safe

One-time codes go to your registered number, and we alert you when a new device signs in. Never share that code — our agents will not ask for it in chat.

Retention and removal

Ask us to close your account and we stop processing your data for lobby purposes. Some payment records must be retained where local law and eligible-region rules require it.

Check Answers On Your Privacy Rights

These are the questions we get asked most often once someone reads through the policy. If yours isn't here, send it to support and we'll answer it properly rather than pointing you back to this page. Keep in mind that what we can action sometimes depends on your local law and whether your region is eligible for our service.

Yes. Message support from your registered number or email, pass the one-time code check, and we'll compile your account details, wallet records and transaction history for you.

Only with the payment processor handling that specific deposit or cashout. It isn't passed to advertisers, and we don't sell wallet information to third parties at any point.

Round history from rooms like Crash Blitz backs up any dispute you raise. If a round drops mid-stream, that log is how we confirm the outcome and settle your account wallet.

Turn off marketing preferences in your account settings, or tell support and we'll switch them off. Service messages about logins, deposits and withdrawals will still reach you.

We stop using it to run your lobby access. Financial and verification records stay on file for the period local law and eligible-region rules require, then they're removed.

Traffic runs over an SSL connection whether you're on Wi-Fi or mobile data. Log out on shared devices, and clear cookies if someone else uses the same phone.

Reach support immediately through live chat or email. We'll freeze withdrawals, review the device and IP logs, and walk you through resetting your password and one-time code setup.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.